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Committed to Claims

Updates on coronavirus (COVID-19)

Latest articles

Where are we now? - Thoughts from the Society of Claims Professionals

The ‘lockdown’ is fast approaching its third month, and here at the Society of Claims Professionals we continue to examine the key issues facing the sector.

FCA provides guidance on maintaining CPD

Regulator outlines ways for financial professionals to keep up with their continuing professional development.

Business interruption claims - A fragile trust

Why customer expectation ultimately determines the trust of the public in insurance related to the unprecedented claims pandemic arising from COVID-19.

Become the Master of Change – Part three

What’s a “habit”? According to The Concise Oxford Dictionary, a habit is a “settled tendency or practice” or an “automatic reaction to a specific situation”. What about a “routine”? A routine is “regular course of procedure, unvarying performance of certain acts”.